Airlines are sometimes forced to change their flight schedules for operational reasons or force majeur.
If your booking is affected by a change, we will inform you immediately by email. Many of these changes are minor schedule changes, which do not require confirmation from the passenger. In case this change affects your arrival at your accommodation, please contact them directly with the new details found in the email.
If the change or cancellation requires action from your side, we will contact you to indicate how to proceed to find the most suitable option available for you.
In case of most schedule changes, you will be able to indicate your preferences in our Manage My Booking section, by clicking below:
However, if the cancellation has been caused by a critical financial situation (insolvency, bankruptcy, etc.) we will also contact you with the instructions to follow. These instructions will depend on the situation and can vary from rebooking with other airlines, repatriation, no alternative flights, possible refunds or claiming from the airline's administrators.
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Did you know?
- Prime speeds up refunds from over 150 airlines if they cancel. This means less financial uncertainty and more peace of mind.
- With Prime Plus, you can cancel for any reason up to two flights per year and get an instant refund credit for 80% of the ticket price, no questions asked.
- As a Prime member, you have access to exclusive prioritized customer support with our dedicated free phone line available 24/7, which ensures you spend less time waiting and more time enjoying your trip.
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